At Klare Maternity, we celebrate the incredible journey your body is on, and you should never be penalized for finding the perfect fit. We want you to feel 100% confident in every purchase.
If anything isn't just right—whether it’s the size, the style, or the feel—we’ll take care of it
RETURN POLICY
30-Day Change of Mind Returns Policy
- We accept change-of-mind returns within 30 days of the purchase date, provided the items meet the conditions outlined below.
Full-Priced Items
- Full-priced items, including items purchased with a promotional discount code, may be returned for a refund, store credit, or size exchange.
Sale Items
- Items that have been marked down in price are not eligible for a refund. Sale items may be returned for store credit only.
- Store credits are valid for 12 months from the date of issue.
Return Conditions
- Returns must be requested within 30 days of the purchase date by contacting our team via email at klareandco@gmail.com.
- Items must be unworn, unwashed, unused, and in their original condition with all tags attached.
- Please include your original order number in your email so we can assist you with your return.
- Klare Maternity WILL COVER the customer’s return postage costs. We recommend keeping a copy of your tracking number until your return has been received.
Exchanges
- Exchanges are available for size changes or for a different product.
- To request an exchange, please contact our team via email at klareandco@gmail.com within 30 days of the purchase date and include your original order number.
- If the item you would like to exchange for is unavailable, we can assist with an alternative option, store credit, or refund where eligible.
Rewards and Promotions
- Any rewards points earned from returned items will be reversed from your account.
- Expired promotional offers from the original order cannot be transferred or applied to an exchange.
Please Note
- For hygiene reasons, we cannot accept returns of bras, briefs, or support shorts.
- Items marked FINAL SALE cannot be returned for a refund, store credit, or exchange unless they are confirmed to be faulty.
WHAT CAN'T I RETURN?
- For hygiene reasons, we are unable to accept returns on underwear, including bras, briefs and support shorts.
- Items marked as FINAL SALE cannot be returned for a refund, store credit, or exchange unless they are confirmed to be faulty.
START A RETURN
- To request a return, please email us at klareandco@gmail.com with your order number and the email address used for your purchase.
- Our team will review your request and guide you through the next steps.
FAQs
Still unsure of the answer? Check out these answers to our most frequently asked questions.
DO I NEED TO PAY FOR RETURN POSTAGE?
No, Klare Maternity will cover the return postage cost for eligible returns.
Our promise is to make sure every mum feels 100% confident in her purchase and online shopping experience. If something isn’t quite right, we’re here to help make the return process as easy and stress-free as possible.
CAN I EXCHANGE AN ITEM?
Yes, we accept exchanges for a different size or a different product, subject to availability. Please contact us at klareandco@gmail.com with your order number and exchange request.
HOW LONG DO I HAVE TO RETURN AN ITEM?
You have 30 days from the date of purchase to request a return. Items must be unworn, unwashed, unused, and in their original condition with all tags attached.
HOW WILL I BE REFUNDED?
Once your return has been received and approved, your refund will be processed back to your original payment method.
HOW LONG DOES IT TAKE TO RECEIVE MY REFUND?
If you return an item by post, please allow up to two weeks from the day you send your parcel for your return to be received, assessed, and processed.
Once your return has been approved, your refund will usually be credited back to your original payment method within 2–5 business days, depending on your bank or payment provider.
Please allow extra time during sale or promotional periods. If you have any concerns about your return, please email us at klareandco@gmail.com.
WHAT SHOULD I DO IF I RECEIVE A FAULTY ITEM?
If your order arrives and you believe you have received a faulty item, please contact us by email at klareandco@gmail.com as soon as possible.
Please include your order number, a description of the issue, and clear photos of the item so our team can assess it.
Faulty items will be reviewed by Klare Maternity before a resolution is offered. Items returned as faulty must be clean, with proof of purchase, and returned within a reasonable time after purchase.
If the item is confirmed to be faulty, we will assist you with a suitable solution, which may include a refund, exchange, store credit, or repair where appropriate.